SoftServe · Agentic AI Platform

Agentic
Supply Chain
by SoftServe

SoftServe's Agentic AI Orchestrator transforms the modern supply chain into a unified, self-optimizing network. Autonomous agents execute tasks, learn continuously, and collaborate across systems, partners, and stakeholders.

Launch Live Demo → Explore 19 Agents
19
AI Agents Deployed
6
Supply Chain Domains
−30%
Average Cost Reduction
24/7
Autonomous Operation
Agentic Supply Chain Platform

Agentic Orchestrator

A cross-functional AI intelligence layer that connects every node of your supply chain through coordinated autonomous agents — from demand signals to last-mile delivery.

Live Environment Available Try Now →

Traditional supply chains rely on siloed systems, manual handoffs, and reactive decisions. SoftServe's Agentic AI Orchestrator replaces this fragmentation with a network of autonomous agents that learn continuously, adapt to changing conditions, and collaborate across systems, partners, and stakeholders in real time.

🤝
Cross-Domain Coordination
Agents communicate across all 6 supply chain domains, closing the loop on every workflow.
⚡
Autonomous Execution
Automation agents act on pre-approved policies. Analytics agents surface decision support.
🔄
Continuous Learning
Every agent learns from outcomes, tightening forecasts, negotiations, and routing decisions.
🏗️
Microsoft AI Platform
Built on Azure OpenAI, M365 Agents SDK, Semantic Kernel, and Microsoft Fabric.
Azure OpenAI GPT-4o Microsoft 365 Agents SDK Semantic Kernel Multi-agent Orchestration Real-time Data
Launch Live Demo →
supply-chain-orchestrator Live
🔍Demand Forecaster — 12-week outlook computedDone
🤝Supplier Negotiation — evaluating 7 bidsDone
📦Inventory Mgmt Agent — reorder signal sentDone
🏭Production Scheduler — re-sequencing 3 linesRunning
🚚Route Optimizer — rerouting around disruptionRunning
💰Pricing Intelligence — market signal detectedQueued
R&D
3 agents
Procurement
3 agents
Manufacturing
3 agents
Warehousing
4 agents
Distribution
3 agents
Demand
3 agents
19 AI Agents

Agent Explorer

Browse all agents by domain. ● Automation agents act autonomously. ■ Analytics agents deliver decision support.

System Architecture

Three-Layer Architecture

From business orchestration down to data fabric — every layer works in concert to enable autonomous supply chain intelligence.

Layer 01 Business Architecture Cross-domain workflows and orchestration logic ▼
R&D
IP Landscape
Spec Analyzer
Vendor Scout
Procurement
Supplier Negotiation
Risk Monitor
Contract Compliance
Manufacturing
Prod. Scheduler
Quality Inspector
Maintenance Planner
Warehousing
Inventory Mgmt
Slotting Optimizer
Receiving Inspector
Returns Processor
Distribution
Route Optimizer
Carrier Selector
Customs Broker
Demand
Demand Forecaster
Order Orchestrator
Pricing Intelligence
Layer 02 AI Execution Agent runtime, orchestration frameworks and model services ▼
Azure AI Foundry
Central hub for deploying and managing all AI agent workloads
Microsoft 365 Agents SDK
Framework for building multi-agent orchestration pipelines
Azure OpenAI GPT-4o
Foundation model powering reasoning, generation and planning
Semantic Kernel
Planner and memory management for complex multi-step tasks
AutoGen / LangGraph
Multi-agent collaboration and conversation management
Azure AI Search
RAG-powered retrieval for supplier data, contracts and specs
Layer 03 Data & Technology Enterprise systems, data fabric and integration ▼
SAP S/4HANA
ERP backbone for procurement, manufacturing and logistics
Azure Data Factory
ETL pipeline connecting ERP, WMS, TMS and CRM systems
Microsoft Fabric
Unified analytics platform with OneLake data mesh
Power Platform
Low-code automation, approval workflows and dashboards
Azure Service Bus
Reliable async messaging between agents and enterprise systems
Cosmos DB / SQL
Operational store for agent state, decisions and audit logs
Framework

Agentic Enterprise Architecture

A layered reference architecture showing how autonomous AI agents integrate with enterprise systems, orchestration platforms, and data infrastructure.

Layer 5
Business Applications
Supply Chain OrchestratorERP (SAP)CRMWMSTMSDemand PlanningSupplier PortalsCustom Apps
orchestration
Layer 4
Agent Orchestration
Microsoft 365 Agents SDKAzure AI FoundrySemantic KernelAutoGenLangGraphCopilot StudioPower Automate
AI models & reasoning
Layer 3
AI Models & Reasoning
Azure OpenAI GPT-4oGPT-4o miniDALL·E 3WhisperPhi-4 (SLM)Azure AI Search (RAG)Computer VisionDocument Intelligence
integration & data
Layer 2
Integration & Data
Microsoft FabricAzure Data FactoryAzure SynapseAzure Service BusAzure Event HubOneLakeCosmos DBAzure SQL
infrastructure
Layer 1
Cloud Infrastructure
Microsoft AzureAzure Kubernetes (AKS)Azure FunctionsAzure Container AppsAzure API ManagementAzure MonitorAzure DevOps
Technology Platform

Agentic Enterprise — Microsoft AI Platform Stack

The full Microsoft AI platform powering SoftServe's supply chain agents — from foundation models to enterprise connectors and governance.

🤖 AI Agents & Orchestration
Microsoft 365 Agents SDK
Build, deploy and manage multi-agent workflows with enterprise-grade security and compliance
Copilot Studio
Low-code agent builder with native M365 and Power Platform integration
Semantic Kernel
Open-source SDK for AI planning, memory, and tool orchestration
Azure AI Foundry
Hub for deploying and monitoring all AI agent workloads at enterprise scale
🧠 Foundation Models
Azure OpenAI GPT-4o
Primary reasoning and generation model for complex supply chain decisions
GPT-4o mini
Fast, cost-efficient model for high-volume classification and routing tasks
Phi-4 Small Language Model
On-device SLM for latency-sensitive edge operations in warehouses and factories
Azure AI Search + RAG
Retrieval-augmented generation over contracts, specs, supplier data and policies
📊 Data & Analytics
Microsoft Fabric
Unified analytics platform with OneLake data mesh for all supply chain data
Azure Synapse Analytics
Serverless analytics for large-scale demand and operations data processing
Power BI Embedded
Real-time dashboards and KPI tracking embedded in agent workflows
Azure Data Factory
ETL and data integration pipelines connecting ERP, WMS, TMS systems
Power Automate
Workflow Automation
Azure Service Bus
Async Messaging
Azure Monitor
Observability & Alerts
Microsoft Purview
Data Governance & Compliance
Enterprise Connectors: SAP S/4HANA Dynamics 365 Coupa Salesforce ServiceNow Custom APIs Oracle ERP Workday

Ready to Orchestrate Your Supply Chain?

Talk to our AI specialists about building your agentic supply chain platform on Microsoft Azure.

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